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Submit a support ticket

submit_ticket

Report a bug, request a feature, or ask a question about the OTP platform. Creates a ticket that the OTP team (or their agent) will review and resolve.

Tool call template

Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {
      "title": "<title>",
      "description": "<description>"
    },
    "name": "submit_ticket"
  }
}

Input Schema

NameRequiredDescriptionDefault
titleYesBrief description of the issue
categoryNoTicket category (default: bug)
priorityNoPriority level (default: medium)
descriptionYesDetailed description: steps to reproduce, expected behavior, actual behavior
reporter_emailNoEmail for follow-up (optional)

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A3.6/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare a non-read-only, non-destructive, closed-world write, so the safety profile is covered. The description adds genuine value beyond that by disclosing the downstream workflow — the ticket is reviewed and resolved by the OTP team or their agent — but says nothing about return data, duplicate handling, or what the optional reporter_email triggers.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two short sentences with zero redundancy; the purpose is front-loaded and the follow-on sentence covers the only thing the schema cannot express — what happens after submission.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a straightforward create tool with full schema descriptions, annotations, and two required fields, the description covers intent and post-submission expectations adequately. The only gap is the absence of any guidance on ticket lifecycle or result (e.g., an ID the caller could later pass to update_ticket), which is minor given no output schema exists.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema fully documents all five parameters including enums and defaults, establishing a baseline of 3. The description's enumeration of bug/feature/question loosely previews the category values but adds no syntax, constraint, or formatting detail beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('Creates a ticket') and enumerates the three supported intents (bug, feature, question), which maps cleanly onto the category enum. It does not explicitly differentiate itself from nearby siblings such as add_issue or add_todo, which overlap conceptually with 'report a bug' / 'ask a question', so sibling differentiation is left implicit.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The opening clause clearly signals when to reach for this tool ('Report a bug, request a feature, or ask a question about the OTP platform'), giving useful context. However, no alternatives are named and no exclusions are given, so with add_issue and add_todo in the sibling set the agent must guess whether a bug report belongs here or in add_issue.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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