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List tickets

list_tickets
Read-only

List tickets on the OTP platform. Filter by status (open, in_progress, resolved, closed) or category (bug, feature, question, other).

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "list_tickets"
  }
}

Input Schema

NameRequiredDescriptionDefault
limitNoResults per page (max 100)
statusNoFilter by status
categoryNoFilter by category

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A3.5/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, destructiveHint=false and openWorldHint=false, so the safety profile is covered. The description adds the filtering capability but says nothing about default page size, result ordering, or what happens when no filter is supplied — the practical behaviors an agent would still want to know.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two short sentences, front-loaded with the purpose before the filter options. There is some redundancy with the schema enums, which keeps it from being maximally efficient, but nothing is padded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple zero-required-parameter list tool with full schema coverage and complete annotations, the description is sufficient to call it correctly. The remaining gaps — default limit and return shape (no output schema exists) — are minor for this complexity level.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% and both filter enums are fully documented in the schema, so the description's re-listing of the same enum values adds no meaning beyond structured data. The third parameter (limit, max 100) is never mentioned in the description.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb ('List') and resource ('tickets') plus the platform, which cleanly separates it from the mutating siblings submit_ticket and update_ticket. It does not explicitly name an alternative, but the read-vs-write distinction is unambiguous from the verb alone.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage through the two filter axes (status, category), so an agent knows how to narrow results. It gives no explicit when-to-use/when-not guidance, no mention of combining filters, and no routing to siblings such as search_intelligence or update_ticket.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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