Prepare an SOS Flights case
sos_prepare_caseChecks the details for a case handled by the SOS Flights team (rebooking help, hotel, evidence and follow-up) and returns what will be submitted, the price (a one-time fee, or covered by a valid access code) and a confirmation_token valid for 15 minutes. Nothing is created or charged. No account is needed.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| lang | No | Language for the payment and case pages. Defaults to en. | |
| Yes | Traveller's email for the payment receipt and case updates. | ||
| phone | Yes | Traveller's mobile number with country code, for example +421905123456. The WhatsApp number, or an urgent contact for chat. | |
| channel | Yes | How the team talks to the traveller, as the traveller chose: whatsapp, or chat in this assistant conversation and on the case page. | |
| surname | No | Traveller's surname. | |
| access_code | No | Prepaid access code, for example from OneYear Protection. | |
| situation_summary | Yes | Summary for the team: airport, number of travellers and children's ages, what happened, flight number and booking reference, destination and urgency, constraints, any safety risk. |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| Yes | |||
| phone | Yes | ||
| channel | Yes | ||
| payment | Yes | ||
| surname | No | ||
| price_eur | Yes | ||
| expires_at | Yes | ||
| situation_summary | Yes | ||
| confirmation_token | Yes |