What to say at the airline desk
sos_desk_scriptWrites 1 to 3 short, polite sentences for a traveller to say to the airline agent, asking for re-routing, care or a refund. The sentences are in the traveller's language and cite the regulation that applies.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| lang | No | Traveller's language for any text meant to be read out or copied. Defaults to en. | |
| type | Yes | What happened to the flight. | |
| cause | No | Reason given by the airline, if known. | |
| origin | Yes | IATA code of the departure airport, for example VIE. | |
| carrier | No | IATA code of the operating airline, for example FR, W6 or OS. | |
| overnight | No | True if the traveller must stay overnight. | |
| destination | Yes | IATA code of the final destination on the booking, for example LHR. | |
| notice_days | No | Cancellations: days between the notice and scheduled departure. | |
| volunteered | No | Denied boarding: did the traveller volunteer? | |
| single_booking | No | Missed connections: were all flights on one booking? | |
| arrival_delay_minutes | No | Expected arrival delay at the final destination, in minutes. | |
| departure_delay_minutes | No | Departure delay in minutes, if different from the arrival delay. | |
| reroute_arrives_later_minutes | No | Re-routing offered: how many minutes later it arrives than the original flight. | |
| reroute_departs_earlier_minutes | No | Re-routing offered: how many minutes earlier it departs than the original flight. |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| law | Yes | ||
| say | Yes | ||
| lang | Yes |