Customer support response SLA
privi_pro_support_slaCalculate whether a first response met the assigned response window. PAID ONLY: 5 prepaid credits; production billing required.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"opened_at": "<opened_at>",
"first_response_at": "<first_response_at>",
"target_minutes": "<target_minutes>"
},
"name": "privi_pro_support_sla"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| opened_at | Yes | ||
| target_minutes | Yes | ||
| first_response_at | Yes |