Follow-up cadence for a situation
follow_up_cadenceThe follow-up sequence for a sales situation (new web lead, missed inbound call, unconfirmed appointment, no-show, quote without an appointment, pricing question without a meeting, text thread gone quiet, new customer first week): the starting event and each step's timing, channel, purpose, message with the names filled in, and the reply that stops it. Use startLabel to anchor the sequence; a step's whenLabel takes precedence over its retained legacy day value.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| rep | No | The rep's first name | |
| company | No | Your company name | |
| product | No | What the customer asked about, for example "umbrella policy" | |
| situation | Yes | The situation slug | |
| day_and_time | No | The day and time on the table, for example "Saturday at 12:30" | |
| customer_first_name | No | The customer's first name |