handle_inbound
Classify an inbound message on behalf of an SMB and get a recommended next action. Classifies intent (booking request, cancellation, opt-out, inquiry, complaint) and returns a suggested_action for YOUR agent to act on - opt-outs are recorded durably; nothing else is auto-routed or auto-executed by this tool. [$0.03/per_call] [async→get_outcome]
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| sender | No | ||
| smb_id | Yes | ||
| raw_message | Yes | ||
| routing_rules | No | Optional override routing policy for this SMB | |
| idempotency_key | No | Retry key: a 24h replay returns the original receipt, not re-run or charged. | |
| inbound_channel | Yes | ||
| received_at_iso | No |