assign_conversation
Assign or unassign a conversation. Body {"assigned_to": } to assign, {"assigned_to": null} to unassign. Moves pending or escalated to active and adds a system line to the transcript, exactly like the inbox.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"id": "<id>",
"assigned_to": "<assigned_to>"
},
"name": "assign_conversation"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Numeric id. | |
| assigned_to | Yes | A team member id, or null to unassign. |