desk_update_ticket
Updates a SautiDesk ticket's status, priority, assignee, queue, category, outcome, or subject.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"ticket_id": "<ticket_id>"
},
"name": "desk_update_ticket"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| purpose | No | Required on tools that read data or reports; recommended on every tool. One sentence: what you are doing and why (for example "finding this caller's open ticket to answer them"). Building a report, dashboard, analytics or an export is a SautiDesk Pro feature done by the report tools, not by pulling records. | |
| resolve | No | true to resolve (close) the ticket | |
| subject | No | new subject | |
| category | No | new category name | |
| ticket_id | Yes | SautiDesk ticket UUID or reference such as TCK-4471 | |
| outcome_id | No | ticket outcome UUID to resolve with (only with resolve) | |
| assignee_id | No | hand the ticket to this user UUID |