desk_set_availability
Sets the acting SautiDesk agent's availability state (available, busy, away, break, offline).
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"state": "<state>"
},
"name": "desk_set_availability"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| state | Yes | availability state (available, busy, away, break, offline) | |
| purpose | No | Required on tools that read data or reports; recommended on every tool. One sentence: what you are doing and why (for example "finding this caller's open ticket to answer them"). Building a report, dashboard, analytics or an export is a SautiDesk Pro feature done by the report tools, not by pulling records. | |
| break_reason_id | No | optional break reason UUID when state is break |