desk_set_activity_outcome
Sets the outcome on a call wrap-up activity (or undoes it).
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"activity_id": "<activity_id>",
"outcome": "<outcome>"
},
"name": "desk_set_activity_outcome"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| undo | No | true to take the outcome's effect back | |
| outcome | Yes | one of the workspace's call outcomes | |
| purpose | No | Required on tools that read data or reports; recommended on every tool. One sentence: what you are doing and why (for example "finding this caller's open ticket to answer them"). Building a report, dashboard, analytics or an export is a SautiDesk Pro feature done by the report tools, not by pulling records. | |
| activity_id | Yes | UUID of a call wrap-up activity |