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desk_get_ticket

Read-only

Fetches a single SautiDesk ticket by its UUID.

Tool call template

Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {
      "ticket_id": "<ticket_id>"
    },
    "name": "desk_get_ticket"
  }
}

Input Schema

NameRequiredDescriptionDefault
purposeNoRequired on tools that read data or reports; recommended on every tool. One sentence: what you are doing and why (for example "finding this caller's open ticket to answer them"). Building a report, dashboard, analytics or an export is a SautiDesk Pro feature done by the report tools, not by pulling records.
ticket_idYesSautiDesk ticket UUID

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

B3.2/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, destructiveHint=false, and openWorldHint=false, so the safety profile is fully covered elsewhere. The description adds nothing beyond them — no behavior on an unknown UUID (empty result vs. error), no indication of what a ticket payload contains, and no auth or scope notes.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single efficient sentence with the key qualifier ('single', 'by its UUID') front-loaded and zero filler. It is arguably too terse for the gaps it leaves, but nothing in it is wasted.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple read tool with full annotation coverage and fully described parameters, the definition is minimally sufficient to invoke correctly. The gap is that with no output schema, the agent has no idea what a returned ticket contains or how a missing ticket is signalled — information only the description could supply.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so both ticket_id and purpose are already documented in the schema. The description only restates that the identifier is a UUID, adding no format, example, or constraint beyond what the schema provides; baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a concrete verb-and-resource pair: fetches a single SautiDesk ticket, keyed by UUID. That distinguishes it implicitly from desk_list_tickets and desk_get_ticket_timeline, but no sibling is named explicitly, so differentiation relies on the agent scanning the sibling list.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The phrase 'by its UUID' implies you need a known ticket ID rather than search criteria, which quietly steers away from list/search tools. However there is no explicit when-to-use statement, no mention of desk_get_ticket_timeline for history, and no guidance for the common case of not yet having an ID.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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