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Reply to a support ticket

reply_ticket

Post a reply on one of your tickets. Use the ticket code from create_ticket / list_tickets.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
messageYes
ticket_codeYes

Schema Changelog

Changes observed during successful MCP inspections. Dates show when Glama detected each change.

  1. Added

TDQS

A3.7/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description bears full responsibility for disclosing behavior. It only says 'post a reply', which implies a write operation, but does not mention side effects such as email notifications, status changes, or whether the reply is visible to the customer. It also omits any authentication or ownership requirements beyond 'one of your tickets'.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two short sentences, front-loaded with the action 'Post a reply' and containing no redundant information. Every word adds value.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple two-parameter action without output schema or annotations, the description covers the core action and the source of the identifier. However, it lacks details about expected behavior, return values, or errors, which could be important for an agent invoking the tool autonomously.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema provides no descriptions for the two parameters (0% coverage). The description compensates partially by explaining that ticket_code should be obtained from create_ticket or list_tickets, but it gives no additional meaning for 'message' beyond being a reply.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb 'reply' and clearly identifies the resource as a support ticket. It distinguishes the tool from siblings like create_ticket, close_ticket, and list_tickets by specifying the reply action, and it names the required input source.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It provides clear context for when to use the tool: to post a reply on an existing ticket, and explicitly specifies that the ticket code must come from create_ticket or list_tickets. It doesn't mention exclusions or alternatives, but the usage context is clear enough.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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TDQS

A3.8/5.0
Disambiguation4/5

Tools are cleanly separated into auth, billing, VPS lifecycle, tickets, and delegation, and each maps to a distinct resource/action. A few pairs like set_password vs reset_password and pay_invoice vs topup_balance share surface similarity, but their descriptions draw clear boundaries.

Naming Consistency4/5

Naming is strongly consistent with verb_noun snake_case patterns such as order_vps, list_tickets, and revoke_delegation. Minor deviations are the bare CLI-style verbs login and whoami, plus the slightly awkward topup_balance, but these do not undermine the overall pattern.

Tool Count4/5

27 tools is on the high side, but the server covers several distinct subdomains—account management, billing, VPS operations, support tickets, and delegations—and each tool appears to earn its place. The count is heavy but not unreasonable for the breadth of functionality exposed.

Completeness4/5

Core workflows are covered end-to-end: account creation/login, ordering and provisioning, power/reinstall/cancel, ticket conversations, and delegation management all have the necessary operations. Minor gaps exist, such as no change-password tool, no explicit RDNS/console tool despite delegation mentioning them, and no plan upgrade/downgrade tool.