Skip to main content
Glama

EQVPS — VPS and code sandboxes for AI agents

Reply to a support ticket

reply_ticket

Post a reply on one of your tickets. Use the ticket code from create_ticket / list_tickets. Requires: token.

Input Schema

NameRequiredDescriptionDefault
messageYesRequired. Reply text, up to 5000 characters.
ticket_codeYesRequired. Ticket code from create_ticket / list_tickets, e.g. "K7Q2M9X".

Schema Changelog

Changes observed during successful MCP inspections.

  1. Changed2 schema fields changed
    • addedInput schema / properties / message / description
      Added value: +"Required. Reply text, up to 5000 characters."
    • addedInput schema / properties / ticket_code / description
      Added value: +"Required. Ticket code from create_ticket / list_tickets, e.g. \"K7Q2M9X\"."
  2. Added

TDQS

A3.5/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare it as a non-readOnly, non-idempotent, non-destructive write, so the safety profile is covered. The description adds the auth requirement ('Requires: token'), which is genuine behavioral context, but says nothing about duplicate replies despite idempotentHint=false, nor about visibility to the ticket owner.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three short, front-loaded sentences with no filler; the core action leads and the prerequisites follow. Efficient, though slightly terse rather than maximally informative.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple two-parameter write with no output schema, the definition covers action, identifier source, and auth requirement. It lacks only edge-case behavior (duplicate replies, length failure handling), which is minor at this complexity.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so both parameters (ticket_code, message with its 5000-char limit) are already fully documented in the schema. The description only reinforces the ticket_code source, adding little beyond what the schema provides — the baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb+resource ('Post a reply on one of your tickets'), which cleanly separates it from get_ticket, create_ticket, and close_ticket. However it does not explicitly name any sibling it excludes, so differentiation is implied by the verb rather than stated.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It usefully points the agent at the workflow source for the key identifier ('Use the ticket code from create_ticket / list_tickets'), which is real usage guidance. But it gives no when-to-use vs when-not conditions and no prerequisites beyond the token, so the guidance is implied rather than explicit.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Try in Browser

Glama MCP Gateway

Add one secure layer between your agents and this server.