List support tickets
list_ticketsList your support tickets with status and last-message info. last_message_author: "staff" means support has replied since you last looked.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||
list_ticketsList your support tickets with status and last-message info. last_message_author: "staff" means support has replied since you last looked.
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||
Changes observed during successful MCP inspections.
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
With no annotations, the description carries the burden of behavioral disclosure. It offers a useful detail about interpreting `last_message_author: "staff"` and implies read-only access via the verb 'list,' but it does not address authorization, pagination, or other behavioral nuances.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is two concise sentences. The first states the action and output, and the second adds a meaningful data interpretation note, with no redundant information.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a simple parameterless list tool with no output schema, the description covers the key returned fields (status, last-message) and a helpful caveat. However, it omits potential details like response size limits or whether filters exist, so it is not fully complete.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
The tool has zero parameters, so the description correctly avoids parameter details. The baseline of 4 applies for parameterless tools, and the schema already fully covers parameter structure.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states 'List your support tickets with status and last-message info,' using a specific verb and resource. It differentiates from siblings like get_ticket (single ticket) by implying an aggregate list of all relevant tickets.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
The description implies usage for viewing all support tickets, but it does not explicitly mention when to use this over alternatives like get_ticket or reply_ticket. No exclusions or alternative guidance is provided.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
Add one secure layer between your agents and this server.