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Close a support ticket

close_ticket

Close one of your tickets. rating (1-5) and comment are OPTIONAL — you can close without rating. Use the ticket code from create_ticket / list_tickets. Requires: token.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ratingNo
commentNo
ticket_codeYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A3.7/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden. It usefully discloses the auth requirement ('Requires: token') and that rating/comment are optional, but says nothing about whether closing is reversible, what happens on close, or side effects for a mutation operation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three short sentences, front-loaded with the core action, and every clause adds usable information. No padding or repetition of the title.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple 3-param mutation with no annotations and no output schema, the description covers params and token but omits any statement about irreversibility or the result of closing. Adequate but with a clear behavioral gap.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, so the description must compensate. It documents the rating range (1-5), that comment is a free string, and where ticket_code comes from — covering all three parameters with meaningful semantics beyond the raw schema types.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('Close one of your tickets') that clearly distinguishes it from read siblings like get_ticket and list_tickets. It doesn't explicitly name what it is not, but the action is unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Gives clear context for use: close a ticket, with the ticket code sourced from create_ticket/list_tickets. It clarifies that rating/comment are optional, removing a common point of hesitation. No explicit 'when-not' or alternative tool is given, so it falls short of a 5.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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