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Close a support ticket

close_ticket
Idempotent

Close one of your tickets. rating (1-5) and comment are OPTIONAL — you can close without rating. Use the ticket code from create_ticket / list_tickets. Requires: token.

Input Schema

NameRequiredDescriptionDefault
ratingNoOptional. Support rating, integer 1–5 (5 = excellent). Default: no rating.
commentNoOptional. Comment for the rating, up to 2000 characters. Default: none.
ticket_codeYesRequired. Ticket code from create_ticket / list_tickets, e.g. "K7Q2M9X".

Schema Changelog

Changes observed during successful MCP inspections.

  1. Changed3 schema fields changed
    • addedInput schema / properties / comment / description
      Added value: +"Optional. Comment for the rating, up to 2000 characters. Default: none."
    • addedInput schema / properties / rating / description
      Added value: +"Optional. Support rating, integer 1–5 (5 = excellent). Default: no rating."
    • addedInput schema / properties / ticket_code / description
      Added value: +"Required. Ticket code from create_ticket / list_tickets, e.g. \"K7Q2M9X\"."
  2. Added

TDQS

A3.6/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=false, idempotentHint=true and destructiveHint=false, so the mutation/idempotency profile is covered structurally. The description adds one genuinely new fact beyond the annotations — "Requires: token" — but says nothing about whether closing is reversible or terminal.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three short sentences, front-loaded with the core action, and the optionality caveat is placed before the code-sourcing hint. Efficient, though the inline backticks and em-dash aside make it slightly choppier than it needs to be.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a low-complexity, single-object mutation with a fully documented schema and annotations covering safety and idempotency, the description is nearly complete. The one remaining gap is what the agent should expect after closing (terminal state, whether the ticket can be reopened).

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents all three parameters including the 1–5 rating range, optionality and the 2000-character comment limit. The description only restates the optionality of rating/comment, adding no new syntactic or semantic detail; baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb+resource ("Close one of your tickets") that an agent can clearly distinguish from get_ticket, reply_ticket and list_tickets. However, it never explicitly contrasts itself with those siblings, so it stops short of the 5-level differentiation.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Gives clear context: it tells the agent where the ticket code comes from (create_ticket / list_tickets) and clarifies that closing does not require a rating. It does not, however, state any when-not-to-use condition or name a fallback alternative.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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