Emergency triage for leaks, bursts, no heat, gas smell or CO alarm
emergency_triageFor a homeowner reporting a problem: the safe first steps to do now, what not to do, who to call first (the gas emergency service 0800 111 999 for a gas smell or CO alarm), whether it is a real emergency, and an urgency value of routine, soon or emergency that matches Nero Work's three job speeds, raised for water near electrics, a bulging ceiling, a vulnerable person in the cold, or water that cannot be stopped. Also returns nero_work_job (urgency, category, summary) ready to post. Typical call: {"situation":"no_heat","vulnerable_people":true,"outside_temp_c":2,"other_heating_available":false}.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"situation": "<situation>"
},
"name": "emergency_triage"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| trade | No | Optional. The plumber or heating engineer's own business details (Nero Trade Profile v1, the same shape as Spark Pack and Nero Work). Used to prefill records and to give a stable nero_trade_ref. Not stored by Flow Pack. | |
| nation | No | Changes the gas emergency number for Northern Ireland. | |
| situation | Yes | ||
| pipe_split | No | ||
| only_toilet | No | ||
| sewage_inside | No | ||
| water_stopped | No | Has turning off the stop tap or valve stopped the water? | |
| outside_temp_c | No | ||
| ceiling_bulging | No | ||
| vulnerable_people | No | Elderly, very young, disabled or medically vulnerable person in the home. | |
| water_near_electrics | No | ||
| other_heating_available | No |