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get_whatsapp_handoff

Generate a pre-filled WhatsApp deep link to hand the customer off to the right contact. Garden Route locations (Knysna, Plett, George, Sedgefield, etc.) route to Duncan Kane (+27795235407) for free in-home consultation; all other South African locations route to the online shop line (+27760228410). Use when the customer prefers human assistance or when self-serve checkout isn't appropriate.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
messageNoOptional additional message to prefill
locationNoCity/suburb. Drives Duncan vs shop routing.
customer_nameNo
product_contextNoe.g. 'roller blockout for bedroom'

TDQS

A4.2/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full burden of behavioral disclosure. It transparently reveals the routing logic (Garden Route vs. other South African locations), the specific phone numbers, and the pre-filled deep link behavior. It does not mention return format or potential side effects, but the core behavior is well disclosed for a read-only URL generation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two sentences, front-loaded with the core action, followed by concise routing details and usage guidance. Every sentence provides necessary information with no redundancy or fluff.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no output schema and no annotations, the description covers the essential aspects: purpose, routing behavior, and when to use. It could have mentioned the exact return format (e.g., a URL string), but the phrase 'pre-filled WhatsApp deep link' sufficiently implies the output. Overall, it is complete enough for an AI agent to select and invoke the tool correctly.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema already covers 75% of parameters with descriptions. The tool description adds value by explaining that 'location' drives routing and that 'message' is a prefill, but it does not add meaning for 'customer_name' or 'product_context' beyond their schema names. This is adequate but not exceptional.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb ('Generate'), identifies the resource ('pre-filled WhatsApp deep link'), and clearly states the purpose (hand off customer to the right contact). It also differentiates from sibling tools by specifying routing logic based on location, which is unique among the listed tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description explicitly states when to use the tool: when the customer prefers human assistance or when self-serve checkout isn't appropriate. It also provides location-based routing conditions, but it does not explicitly name alternative sibling tools for comparison, so it falls slightly short of a 5.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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TDQS

A4.2/5.0
Disambiguation4/5

Most tools have clearly distinct purposes, but search_products and lookup_catalog overlap significantly in filtering by category and dimensions, which could confuse an agent. The three search/filter tools have subtle differences described, but the overlap lowers the score from perfect.

Naming Consistency5/5

All tools use consistent snake_case with verb-noun structure (e.g., cancel_cart, get_product, update_checkout). There is no mixing of conventions, and the verbs clearly indicate the action, making the set predictable and easy to parse.

Tool Count4/5

26 tools is slightly above the typical well-scoped range of 3-15, but the domain of an e-commerce blinds shop with additional services like AR, swatches, and price matches justifies the count. A couple of legacy tools (create_order, submit_enquiry) add minor bloat.

Completeness4/5

The core purchase flow (search, configure, cart, checkout, payment, order tracking) is fully covered. Additional services like AR visualization, swatches, price match, and WhatsApp handoff are present. Missing features like order listing or coupon application are minor gaps.