Red by Big Red Cloud

Find Help Resources

brc_find_help_resources

Read-only

Searches Big Red Cloud customer help across Freshdesk support articles, customer documentation, recorded webinar videos and upcoming webinars. Returns a synthesized answer, ordered guidance and public source metadata. Read-only and available without a connected company.

Input Schema

TableJSON Schema

Name	Required	Description
`source`	No	Optional source filter: freshdesk, customer_docs, recorded_webinar, youtube_video, upcoming_webinar, or all.
`category`	No	Optional help category filter, for example bank_feeds or sales.
`question`	Yes	Plain-English help question, for example how do bank feeds work or how do I reconcile my bank account.
`maxResults`	No	Maximum number of matching resources to return. Defaults to 5.

Schema Changelog

Changes observed during successful MCP inspections.

Changed3 schema fields changedAug 5, 2026

removedInput schema / properties / connectionRef

Removed value: -{
-  "description": "Opaque Red connection reference returned by brc_confirm_company_connection. Pass this exact value on every later tool call when the MCP client rotates session ids (for example Vibe/Mistral). Keep reusing the same connectionRef after successful tool calls — do not start a new connection because a lookup returned empty or partial data. It is not an API key and does not contain credentials.",
-  "type": "string"
-}

changedInput schema / properties / source / description

Previous value: -"Optional source filter: freshdesk, customer_docs, recorded_webinar, upcoming_webinar, or all."New value: +"Optional source filter: freshdesk, customer_docs, recorded_webinar, youtube_video, upcoming_webinar, or all."

changedInput schema / properties / source / enum

Previous value: -[
-  "freshdesk",
-  "customer_docs",
-  "recorded_webinar",
-  "upcoming_webinar",
-  "all"
-]New value: +[
+  "freshdesk",
+  "customer_docs",
+  "recorded_webinar",
+  "youtube_video",
+  "upcoming_webinar",
+  "all"
+]

Changed3 schema fields changedAug 4, 2026

addedInput schema / properties / connectionRef

Added value: +{
+  "description": "Opaque Red connection reference returned by brc_confirm_company_connection. Pass this exact value on every later tool call when the MCP client rotates session ids (for example Vibe/Mistral). Keep reusing the same connectionRef after successful tool calls — do not start a new connection because a lookup returned empty or partial data. It is not an API key and does not contain credentials.",
+  "type": "string"
+}

changedInput schema / properties / source / description

Previous value: -"Optional source filter: freshdesk, customer_docs, recorded_webinar, youtube_video, upcoming_webinar, or all."New value: +"Optional source filter: freshdesk, customer_docs, recorded_webinar, upcoming_webinar, or all."

changedInput schema / properties / source / enum

Previous value: -[
-  "freshdesk",
-  "customer_docs",
-  "recorded_webinar",
-  "youtube_video",
-  "upcoming_webinar",
-  "all"
-]New value: +[
+  "freshdesk",
+  "customer_docs",
+  "recorded_webinar",
+  "upcoming_webinar",
+  "all"
+]

Changed3 schema fields changedAug 4, 2026

removedInput schema / properties / connectionRef

Removed value: -{
-  "description": "Opaque Red connection reference returned by brc_confirm_company_connection. Pass this exact value on every later tool call when the MCP client rotates session ids (for example Vibe/Mistral). Keep reusing the same connectionRef after successful tool calls — do not start a new connection because a lookup returned empty or partial data. It is not an API key and does not contain credentials.",
-  "type": "string"
-}

changedInput schema / properties / source / description

Previous value: -"Optional source filter: freshdesk, customer_docs, recorded_webinar, upcoming_webinar, or all."New value: +"Optional source filter: freshdesk, customer_docs, recorded_webinar, youtube_video, upcoming_webinar, or all."

changedInput schema / properties / source / enum

Previous value: -[
-  "freshdesk",
-  "customer_docs",
-  "recorded_webinar",
-  "upcoming_webinar",
-  "all"
-]New value: +[
+  "freshdesk",
+  "customer_docs",
+  "recorded_webinar",
+  "youtube_video",
+  "upcoming_webinar",
+  "all"
+]

First observedJul 30, 2026

TDQS

A4.1/5.0

Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already mark it read-only and non-destructive. The description adds useful context beyond that: it is available without a connected company and returns a synthesized answer, ordered guidance, and public source metadata. No contradictions with annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three short sentences front-load the search scope, then the output, then the access constraint. No filler or repetition; every sentence earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a read-only search tool, the description covers what is searched, what is returned, and the operational condition (no company connection needed). With the input schema covering parameter semantics, nothing essential is missing.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so each parameter already carries documentation. The description's source list loosely mirrors the source enum but adds little parameter-level meaning beyond what the schema provides, so the baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb ('Searches') with a defined resource ('Big Red Cloud customer help') and enumerates the exact source types searched. It also states the output (synthesized answer, ordered guidance, source metadata), which distinguishes it from the sibling get/red help tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It gives a clear use context: any help question across support articles, docs, and webinars, and notes it works without a connected company. However, it does not explicitly name alternatives such as brc_get_help_resource_details or state when not to use this tool, so usage is mostly implied rather than contrasted with siblings.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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