Answer escalation
resolve_escalationAnswer an open escalation (authenticated human action); the answer is delivered to the escalating agent. Requires a valid account token (the answer is injected into the agent as if from a human, so it must be authenticated).
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | ||
| token | Yes | a valid account token (Authorization bearer value) — proves a human is answering | |
| answer | Yes | ||
| resolved_by | No |