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create_ticket

Create a support ticket for a member issue.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
sourceNoWhere the ticket originated
subjectYesTicket subject/title
categoryNoTicket category
priorityNoTicket priority
accountIdNoMember/account ID this ticket is about
contactNameNoContact name if no account ID
descriptionNoDetailed description of the issue
contactEmailNoContact email if no account ID
contactPhoneNoContact phone if no account ID

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
dataYesTool result payload — shape varies per tool, see the tool description
summaryYesOne-line human-readable summary of the action
renderTypeYesUI rendering hint for the result

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

B3.1/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The description does not add behavioral context beyond the annotations. Annotations already indicate a write operation (readOnly=false) and non-destructive, but the description doesn't disclose additional traits like auth requirements, response format, or side effects. It merely restates the action.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence with no superfluous content. It is front-loaded with the action and resource, making it easy to parse.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's moderate complexity (9 params, 1 required) and existing schema with 100% coverage, the description is minimal but sufficient to identify the action. However, it lacks usage context, alternative guidance, and behavioral details, making it incomplete for an agent to decide when to invoke it.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

All 9 parameters have schema descriptions, so the description adds no parameter-level meaning. It only states the general purpose, which aligns with the baseline of 3 when schema coverage is high.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb 'create' and resource 'support ticket', and adds 'for a member issue' which indicates scope. This clearly identifies the tool's function among many create_* siblings, though it doesn't explicitly differentiate from similar create tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no guidance on when to use this tool versus alternatives like create_contact or update_ticket_status. It doesn't mention conditions, prerequisites, or situations where this tool is preferred.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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