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This connector has been deprecated

This connector has been replaced by https://glama.ai/mcp/connectors/io.favcrm/favcrm/admin

list_tickets

Read-onlyIdempotent

List support tickets with optional filters.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
limitNoMax results (default 20)
searchNoSearch by subject
statusNoFilter by status
categoryNoFilter by category
priorityNoFilter by priority
accountIdNoFilter by CRM account ID

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
dataYesTool result payload — shape varies per tool, see the tool description
summaryYesOne-line human-readable summary of the action
renderTypeYesUI rendering hint for the result

TDQS

B3.4/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, and destructiveHint. The description adds minimal behavioral context beyond stating optional filters, but does not contradict annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single concise sentence, front-loaded, no unnecessary words. Perfectly efficient.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With output schema present and high schema coverage, the description is adequate for a simple list tool. It doesn't mention pagination or ordering, but for a straightforward filtered-list tool, it is mostly complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so parameters are already well-documented. The description adds 'optional filters' but no additional meaning beyond what the schema provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states 'List support tickets with optional filters', specifying the verb and resource. While it doesn't differentiate from other list_* tools, it is specific enough to convey the core purpose.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives like get_ticket_stats or search_tools. No exclusions or context provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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TDQS

A3.6/5.0
Disambiguation5/5

Each tool targets a distinct resource and action, with clear descriptions that minimize ambiguity. Even related tools like create_post vs create_post_type are well-separated by their targets.

Naming Consistency5/5

All tools follow a consistent verb_noun pattern (e.g., create_account, list_services, update_post), with no mixing of naming conventions. The pattern is predictable throughout the set.

Tool Count1/5

190 tools is excessively large for any server, far exceeding the typical 3-15 tool range. The sheer volume overwhelms agents and suggests poor scoping, even for a comprehensive CRM platform.

Completeness4/5

The tool set covers CRUD operations across many domains (CRM, bookings, marketing, CMS, etc.), but notable gaps exist (e.g., no delete_account, delete_contact, update_booking). These are minor given the vast surface.

Resources