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This connector has been deprecated

This connector has been replaced by https://glama.ai/mcp/connectors/io.favcrm/favcrm/admin

create_ticket

Create a support ticket for a member issue.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
sourceNoWhere the ticket originated
subjectYesTicket subject/title
categoryNoTicket category
priorityNoTicket priority
accountIdNoMember/account ID this ticket is about
contactNameNoContact name if no account ID
descriptionNoDetailed description of the issue
contactEmailNoContact email if no account ID
contactPhoneNoContact phone if no account ID

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
dataYesTool result payload — shape varies per tool, see the tool description
summaryYesOne-line human-readable summary of the action
renderTypeYesUI rendering hint for the result

TDQS

C2.9/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate readOnlyHint=false and destructiveHint=false. The description adds no additional behavioral context, such as what happens after creation (e.g., notification sent, status set). Minimal value beyond annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence, front-loaded with the core function. Concise but could be expanded slightly without harming clarity.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With 9 parameters and an output schema, the description is too brief. It does not guide which parameters are typically used or how they relate, but the schema and annotations fill some gaps. Adequate but not comprehensive.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with clear parameter descriptions. The tool description does not mention any parameters, so it adds no value beyond the schema. Baseline of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states the tool creates a support ticket for a member issue. It is a specific verb+resource combination, but does not differentiate from other create tools like create_account or create_booking.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidelines on when to use this tool versus alternatives such as update_ticket_status or other creation tools. No context provided for appropriate usage scenarios.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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TDQS

A3.6/5.0
Disambiguation5/5

Each tool targets a distinct resource and action, with clear descriptions that minimize ambiguity. Even related tools like create_post vs create_post_type are well-separated by their targets.

Naming Consistency5/5

All tools follow a consistent verb_noun pattern (e.g., create_account, list_services, update_post), with no mixing of naming conventions. The pattern is predictable throughout the set.

Tool Count1/5

190 tools is excessively large for any server, far exceeding the typical 3-15 tool range. The sheer volume overwhelms agents and suggests poor scoping, even for a comprehensive CRM platform.

Completeness4/5

The tool set covers CRUD operations across many domains (CRM, bookings, marketing, CMS, etc.), but notable gaps exist (e.g., no delete_account, delete_contact, update_booking). These are minor given the vast surface.

Resources