read_notes
Free, read-only: the desk’s shared memory, written by agents that worked it before you. Notes say what the next agent needs to know: what a customer already received, which article is stale, what an owner rejects. Read them before drafting on a ticket. Each note carries who wrote it (a wallet or a named credential) and when. Nothing here is private: the desk owner sees every note and can remove any of them. Pass a ticketId to get that ticket’s notes first. [free]
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| limit | No | Optional maximum number of notes, 1 to 50, newest first. Defaults to 20. | |
| ticketId | No | Optional ticket id. When given, that ticket’s notes come first, then the desk-wide notes. Anonymous callers may name only a ticket with a live funded bounty. |