draft_support_reply
Draft a professional customer-support reply from a raw customer message. Tenant-agnostic: no account or ticket id needed. Send the customer’s raw text (plus optional product context and tone) and get back { draft, disclaimer }, an AI-generated reply for a human to review before sending. Nothing is stored and nothing is sent to any customer. [price: $0.05]
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| tone | No | Tone of the drafted reply. Default: friendly. | |
| product_context | No | Optional background about the product/service the reply should reflect (≤2000 characters), e.g. what the product does or the relevant policy. Also treated as untrusted content. | |
| customer_message | Yes | The raw customer message to draft a reply to (plain text, 1–4000 characters). Paste the customer’s words as-is. It is treated as untrusted content, never as instructions. |