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Submit support request

submit_support_request

Open a Tango support ticket when you are blocked by Tango itself (auth, connection, a tool that errors, missing capability). Tango staff answer it; the reply lands back here via list_support_requests. Do NOT use this for client work — that belongs in create_task.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
bodyYesWhat you tried, what happened, exact error text, and what you expected.
contextNoOptional machine context: tool name, task id, raw error payload.
subjectYesOne-line summary of the problem.
categoryNoquestion

TDQS

A4.4/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already mark readOnlyHint=false and destructiveHint=false, so the write nature is known. The description adds useful behavioral context: Tango staff answer the ticket, and the reply is retrieved via list_support_requests, implying an asynchronous flow. No contradiction with annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, minimally sized and front-loaded with the core purpose, followed by routing instructions. Every sentence earns its place without fluff.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation tool with no output schema, the description covers when to use it, when not to, and where the eventual reply will surface. The only minor gap is the immediate return value (e.g., whether it returns a ticket ID or merely a confirmation), but the async reply path is clearly disclosed.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 75%, so subject, body, and context already carry meaningful descriptions. The tool description itself adds no extra parameter-level guidance, but the only uncovered property (category) has an explicit enum and default, reducing the need for explanation.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific action ('Open a Tango support ticket') and a precise scope ('when you are blocked by Tango itself'). It explicitly distinguishes itself from create_task for client work, so an agent can pick the right tool without opening schemas.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Gives concrete trigger conditions (auth, connection, tool errors, missing capability) and an explicit exclusion: client work belongs in create_task. It also tells the agent where replies will appear (list_support_requests), completing the usage loop.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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TDQS

A3.7/5.0
Disambiguation3/5

Most tools target a distinct resource and action, but several adjacent pairs are easy to confuse: add_comment vs add_progress_note, call_executor vs call_integration, log_client_decision vs update_client_context vs memory_save, and list_context_sources vs list_integrations. The descriptions do disambiguate them, but the boundaries are subtle enough that misselection is likely with 81 tools.

Naming Consistency4/5

The overwhelming majority follow a clear verb_noun snake_case pattern (create_task, update_project, list_integrations, set_webhook), and get_/ list_/ create_/ update_ families are predictable. Minor deviations exist: memory_read/memory_save/memory_search invert to object_verb, and bare nouns like whoami, glossary, and security_posture break the pattern, but there is no chaotic casing or mixed conventions.

Tool Count2/5

At 81 tools, this is far above the weight that is comfortable for an agent's tool-selection surface, especially since many tools belong to families that could be consolidated (webhooks, worker keys, project logs, context/memory). Although the domain is broad, the count will overwhelm agents and increase misrouting.

Completeness4/5

The surface is unusually comprehensive: tasks, projects, workers, leases, artifacts, comments, handoffs, webhooks, keys, context, memory, integrations, and support all have create/read/update/delete or equivalent lifecycle coverage. The gaps are minor, such as remove_dependency without a visible add_dependency and no artifact/comment deletion, but agents can work around them.

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