file_support_ticket
File a bug report, question, incident, or billing/access issue against the AALY platform. Use this instead of guessing around a problem or silently working around it — especially when you (an agent) hit an actual error, not just a documented capability gap (for a missing capability, use file_feature_request instead).
If the problem happened during a specific API call, pass request_id (from the error response or a prior list_logs/get_request_trace call) — it lets a human join straight to that request's full trace instead of reproducing blind. attachment_ids accepts file records from upload_file (screenshots, HAR exports, logs).
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| area | No | Which part of the platform this concerns. | |
| tags | No | ||
| type | Yes | What kind of ticket this is. | |
| title | Yes | Short summary (3-200 chars). | |
| priority | No | Defaults to medium. | |
| error_code | No | The error code returned by the API, if any (e.g. QUERY_NOT_DRIVABLE). | |
| project_id | No | The project this concerns, if any. Optional — billing/account issues have none. | |
| request_id | No | The requestId of the failing API call, if known — joins directly to get_request_trace. | |
| client_name | No | The connecting client, e.g. 'Claude Code', 'Cursor'. | |
| description | Yes | Full description of the problem or question. | |
| entity_name | No | The entity involved, if this concerns a specific one. | |
| environment | No | ||
| contact_email | No | Only needed if you are not a signed-in platform user. | |
| attachment_ids | No | File record IDs from upload_file. | |
| actual_behavior | No | ||
| expected_behavior | No | ||
| steps_to_reproduce | No |