Does the description explain when to use this tool, when not to, or what alternatives exist?
"À utiliser pour les questions pratiques" enumerates concrete trigger topics (engagement, résiliation, portabilité, facture, TVA, eSIM, support), giving clear context for when to reach for it. It stops short of naming an alternative sibling or stating exclusions, so it is not a full 5.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.