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Reply to a customer

reply_to_customer
Destructive

Send your own reply into a conversation on its original channel. The customer receives it immediately, and the agent pauses on that conversation so you can continue by hand.

Input Schema

NameRequiredDescriptionDefault
messageYes
agent_idYesThe agent_id from list_agents.
conversation_idYesThe conversation_id from list_conversations.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Adds real context beyond the annotations: the message reaches the customer immediately on the original channel, and the agent pauses on that conversation — a state change the destructiveHint/openWorldHint flags do not spell out. It does not explicitly flag irreversibility or rate/error behavior, keeping it at 4 rather than 5.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, zero filler, with the primary action and its customer-visible effect front-loaded ahead of the secondary pause behavior.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a 3-param write tool with no output schema and strong annotations, the description covers the external side effect and the conversation-state consequence, which is what an agent most needs. Minor gaps remain around failure modes and what the call returns.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 67%, with agent_id and conversation_id already carrying provenance notes ('from list_agents', 'from list_conversations'). The description only implies that 'message' is the free-text reply body and adds nothing about the 2000-character limit or content expectations, so it is baseline-level for the coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb (send reply) and resource (conversation) with scope detail: 'on its original channel'. An agent can distinguish it from a knowledge/save tool, but the description never names the closest sibling (save_answer) or otherwise contrasts itself, so it misses the top band.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The sentence 'so you can continue by hand' plus the immediate-delivery and agent-pause clauses make the operating situation clear: a live human handoff to the customer. It offers no explicit when-not or alternative-tool guidance, so it stops short of 5.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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