Reply to a customer
reply_to_customerSend your own reply into a conversation on its original channel. The customer receives it immediately, and the agent pauses on that conversation so you can continue by hand.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| message | Yes | ||
| agent_id | Yes | The agent_id from list_agents. | |
| conversation_id | Yes | The conversation_id from list_conversations. |