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Message a Business

get_conversation

Read-only

Read a two-way conversation thread you started: its state, every message exchanged, and how many replies the business has sent.

EXAMPLE USER QUERIES THAT MATCH THIS TOOL: user: "Did the salon reply about Sara's booking?" -> call get_conversation({"conversation_id": "conv_1a2b3c4d"}) user: "Check request 4821 with that barber" -> call get_conversation({"reference": "4821", "business_number": "96890000001"})

WHEN TO USE: After send_message with on_behalf_of returns a conversation_id, poll this to read the business's reply. Replies are matched to the right thread exactly (never guessed), so what you read here belongs to YOUR end-user. WHEN NOT TO USE: Do not poll more often than every 10 seconds. COST: free - no key required LATENCY: ~300ms

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
referenceNoThe 4-digit request reference, e.g. '4821'. Requires business_number.
business_numberNoScopes a `reference` to one business (references are reused across businesses).
conversation_idNoFrom the send_message receipt (preferred).

TDQS

A4.1/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, destructiveHint=false, and idempotentHint=false; the description adds valuable context by promising that replies are matched exactly and never guessed, so the data belongs to the end-user. Costs and latency are also disclosed. No contradiction with annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is well-structured with distinct sections: overview, examples, WHEN TO USE, WHEN NOT TO USE, cost, and latency. The core purpose is front-loaded and each section earns its place with actionable information, though the example queries add some length.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a read-only tool with three well-described parameters and no output schema, it adequately states what data is returned, when to call it, and a rate limiting caution. It doesn't detail return structure or errors, but gives the agent enough to select and use the tool correctly.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema fully documents each parameter. The description contributes a usage example and notes conversation_id is preferred, but it does not add substantial meaning beyond what the schema already says about reference, business_number, and conversation_id.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description starts with a specific verb and resource: 'Read a two-way conversation thread you started,' and enumerates exactly what it returns: state, every message exchanged, and reply count. This clearly differentiates it from siblings like get_status or get_outcome because it is uniquely about conversation threads.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

An explicit WHEN TO USE section states it should be called after send_message returns a conversation_id, in order to poll for the business's reply. The WHEN NOT TO USE section adds a real constraint: don't poll more often than every 10 seconds. It doesn't explicitly recommend an alternative sibling, but the trigger condition is concrete and sufficient.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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TDQS

A4.1/5.0
Disambiguation4/5

Most tools have clearly distinct roles: compliance preflight, messaging, transactional sends, directory lookup, conversation/status/outcome retrieval, cost preview, and health check. The main ambiguity is between send_message and send_transactional_confirmation, both of which can handle booking confirmations and transactional message types, though the descriptions do provide guardrails.

Naming Consistency5/5

All tool names follow a consistent snake_case verb_noun pattern: check_compliance, find_business, get_conversation, get_outcome, get_status, preview_cost, send_message, verify_business. Even longer names like send_transactional_confirmation stay within the same convention. No mixed casing or inconsistent verb styles.

Tool Count5/5

10 tools is well-scoped for a business messaging platform. Each tool covers a distinct aspect: search/verify businesses, check compliance, send messages, preview costs, and inspect async results. The count is neither bloated nor thin for the stated purpose.

Completeness4/5

The core workflows are covered: find/verify a business, check compliance, send messages, retrieve conversations, and get operation outcomes. Minor gaps exist, such as no explicit tool for managing consent records and no webhook configuration tool, but agents can still complete primary messaging tasks without dead ends.