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schedule_appointment

Destructive

Availability lookup, hold, confirm, reschedule, or cancel appointments with an SMB. Routes through the SMB's native booking system if available, falls back to voice AI or web form.

EXAMPLE USER QUERIES THAT MATCH THIS TOOL: user: "Book the haircut for next Tuesday at 3pm" -> call schedule_appointment({"smb_id": "smb_imp_abc", "action": "book", "service": "haircut"}) user: "Cancel my Friday appointment at smb_xyz" -> call schedule_appointment({"smb_id": "smb_xyz", "action": "cancel"}) user: "Reschedule my dental cleaning to next week" -> call schedule_appointment({"smb_id": "smb_imp_xyz", "action": "reschedule"})

WHEN TO USE: Use when an agent needs to book, reschedule, or cancel a specific appointment with a specific SMB. Requires a verified smb_id. WHEN NOT TO USE: Do not use for bulk scheduling. Do not use without a verified SMB — call find_business and verify_business first if needed. COST: from $0.15 per_call_variable (see preview_cost for exact) LATENCY: ~5000ms EXECUTION: async_by_default (use get_outcome to retrieve result)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
notesNo
actionYes
smb_idYes
serviceNo
customerNo
requested_timeNo
idempotency_keyNoOptional client-supplied key for safe retries. Replaying the same key within 24h returns the original receipt - the operation is NOT re-executed and NOT re-charged.
existing_appointment_idNoRequired for reschedule/cancel

TDQS

A3.8/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Beyond the annotations, the description discloses meaningful runtime behavior: routing through the SMB's native booking system with fallback to voice AI or web form, async execution via get_outcome, and cost/latency characteristics. It does not detail side effects beyond cancellation, and the mention of 'hold' and 'confirm' is not reflected in the action enum, but the added behavioral context is substantial.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is longer than average but well structured with labeled sections: examples, WHEN TO USE, WHEN NOT TO USE, COST, LATENCY, and EXECUTION. The main purpose is front-loaded, and the sections earn their place by giving practical invocation and routing context. A small amount of redundancy exists, such as the verified smb_id requirement appearing more than once.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description provides strong operational context: prerequisites, alternatives, cost, latency, and async behavior. However, there is no output schema and the description does not explain the result shape, what availability lookups return, or how nested objects like requested_time and customer should be populated. For an 8-parameter tool with nested objects, this leaves noticeable gaps despite the otherwise rich context.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is only 25%, so the description needed to compensate, but it only lightly does so. The examples map three natural-language requests onto smb_id, action, and service, yet the reschedule and cancel examples omit the required existing_appointment_id parameter. There is no guidance for requested_time, customer, notes, or how the action enum values relate to the full request flow.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The opening line clearly names the resource (appointments with an SMB) and lists concrete actions such as book, reschedule, cancel, and check availability. The example queries reinforce what the tool does in practice. It is slightly less crisp than a single-purpose tool because it is an umbrella for several appointment operations and does not explicitly distinguish itself from siblings like check_booking_link or call_business.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description includes an explicit WHEN TO USE section and a WHEN NOT TO USE section that names alternatives: find_business and verify_business. It also warns against bulk scheduling and emphasizes the verified smb_id prerequisite. This gives the agent clear decision rules for selecting this tool over alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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TDQS

A3.9/5.0
Disambiguation4/5

Most tools target distinct resource+action pairs (find_business vs verify_business, check_booking_link vs import_booking_url, get_status vs get_outcome). The main confusable pairs are send_message vs send_transactional_confirmation and verify_business vs verify_company_record, but their descriptions draw clear boundary lines.

Naming Consistency4/5

The set overwhelmingly follows lower_snake_case verb_noun naming (call_business, check_quota, find_business, send_message, verify_company_record). Minor deviations like self_test and mint_key, plus inconsistent verb choices (lookup_ vs get_ vs find_), prevent a perfect score.

Tool Count3/5

At 23 tools, the server falls into the heavy range and bundles several unrelated domains: SMB booking/messaging, trade and sanctions compliance, company verification, and platform operations. Each tool is individually reasonable, but the set feels like multiple servers merged into one.

Completeness3/5

Core SMB workflows are well covered: find/verify/import/book, messaging with conversation handling, and compliance preflights. Notable gaps include no consent-record management even though send_message requires consent_record_id for marketing, no update/delete lifecycle for leads or businesses, and no webhook configuration despite webhooks being referenced.