Update ticket in Zendesk
zendesk_update_ticketUpdate ticket in the user's own Zendesk account from ChatGPT, Claude or any AI agent. Returns how to do it in Zendesk step by step (screens, buttons, fields) and opens nothing by itself; then do it with the cotlet_browser_* tools in the user's Zendesk Cloud Browser. Zendesk's official API: Zendesk has a full REST API, the Support API (also called the Ticketing API), but no documented Zendesk-hosted MCP server for working tickets (checked 16 Oct 2026).
Tool call template
This tool declares no required parameters. Add optional parameters from the input schema as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {},
"name": "zendesk_update_ticket"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||