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Vtiger MCP Server and API by Cotlet

Update case in Vtiger

vtiger_update_case
Read-onlyIdempotent

Update case in the user's own Vtiger account from ChatGPT, Claude or any AI agent. Returns how to do it in Vtiger step by step (screens, buttons, fields) and opens nothing by itself; then do it with the cotlet_browser_* tools in the user's Vtiger Cloud Browser. Vtiger's official API: Yes, Vtiger has a REST API, but its limits table lists 0 requests for One Pilot and 24,000 a day (30 a minute) for One Growth, and Vtiger has no official MCP server (checked 22 Oct 2026).

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "vtiger_update_case"
  }
}

Input Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A3.7/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, destructiveHint=false and idempotentHint=true; the description reinforces this by saying it 'opens nothing by itself' and returns guidance text, so an agent cannot mistake the naming for a live mutation. It does not disclose what the returned guidance looks like in shape or what happens when the referenced case cannot be identified.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The purpose and the hand-off to browser tools are front-loaded, which is good, but the closing paragraph about Vtiger's REST API limits, request quotas and 'no official MCP server (checked 22 Oct 2026)' is a digression that does not help an agent decide or invoke. The parenthetical numbers and date add bulk without changing behavior.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a task-level tool that must guide a multi-step CRM update, the description conveys the hand-off pattern but omits how case identity and new field values are supplied, and there is no output schema to compensate. It is adequate to trigger the tool, but thin for executing the update correctly.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has zero properties, so there is no schema text to lean on, and the description never explains how the target case or the fields to change are conveyed (presumably from conversation context). For a zero-parameter tool the baseline would be 4, but here the absence of any identifier parameter is a meaningful gap the description leaves unaddressed.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb and resource (updating a case in the user's own Vtiger account) and makes clear the tool returns a step-by-step procedure rather than performing the change, which separates it from the actual cotlet_browser_* action tools. It does not name sibling CRM tools like vtiger_create_case or vtiger_list_cases, so the boundary with those is left to inference from the name.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It gives an explicit workflow: call this first to get the screens/buttons/fields, then execute with cotlet_browser_* in the user's Vtiger Cloud Browser, and it states the tool opens nothing itself so there is no side effect to worry about. It lacks any when-not guidance (e.g., what to do if the case does not exist) and the API rate-limit aside is justification noise rather than usage direction.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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