Skip to main content
Glama

Tidio MCP Server and API by Cotlet

Reply to ticket in Tidio

tidio_reply_to_ticket
Read-onlyIdempotent

Reply to ticket in the user's own Tidio account from ChatGPT, Claude or any AI agent. Returns how to do it in Tidio step by step (screens, buttons, fields) and opens nothing by itself; then do it with the cotlet_browser_* tools in the user's Tidio Cloud Browser. Tidio's official API: Tidio has a REST API, the OpenAPI, for contacts, tickets, operators and departments, but only on the Plus and Premium plans, and its two official MCP servers cannot work your inbox (checked 17 Oct 2026).

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "tidio_reply_to_ticket"
  }
}

Input Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A3.9/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Beyond the readOnly/idempotent/non-destructive annotations, it discloses what the call actually returns (step-by-step screens, buttons, fields) and that it performs no browser action itself, which is exactly the context an agent needs. The remaining Tidio API plan-tier discussion adds no behavioral value for invocation and dilutes the useful disclosure.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The first sentence and the 'opens nothing by itself / then use cotlet_browser_* tools' clause are front-loaded and earn their place. The trailing paragraph about Tidio's REST API, Plus/Premium plan restrictions, official MCP servers, and a 'checked 17 Oct 2026' date is off-topic for calling this tool and roughly doubles the length without adding invocation guidance.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no parameters and no output schema, the description covers what the agent needs: what the tool returns (step-by-step UI instructions) and what it does not do (no automatic browser action), plus the follow-up tool family. It could clarify the return format (plain text vs structured) but is otherwise sufficient for a zero-parameter guidance tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool takes zero parameters, so the baseline is 4 and no parameter explanation is required. The description correctly implies a context-free call by noting it opens nothing and returns generic step sequence.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific action-resource pair: replying to a ticket in the user's own Tidio account, plus the key nuance that it returns step-by-step UI instructions rather than performing the reply. That nuance is essential and clearly stated, though the tool name ('reply_to_ticket') suggests a write action while the tool actually produces guidance, and the description doesn't explicitly reconcile that mismatch.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It clearly sequences usage: call this first, then execute the steps with cotlet_browser_* tools, and explicitly notes 'opens nothing by itself' so the agent knows it must follow up. It does not name when to skip this tool (e.g., when step knowledge is already available) or reference cotlet_app_guide as a sibling alternative, so guidance is clear on the happy path but lacks exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Try in Browser

Glama MCP Gateway

Add one secure layer between your agents and this server.

Resources