Skip to main content
Glama

SysAid MCP Server and API by Cotlet

Merge tickets in SysAid

sysaid_merge_tickets
Read-onlyIdempotent

Merge tickets in the user's own SysAid account from ChatGPT, Claude or any AI agent. Returns how to do it in SysAid step by step (screens, buttons, fields) and opens nothing by itself; then do it with the cotlet_browser_* tools in the user's SysAid Cloud Browser. SysAid's official API: SysAid has a full REST API, the Connect API, but no official MCP server (checked 23 Oct 2026).

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "sysaid_merge_tickets"
  }
}

Input Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A3.7/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, destructiveHint=false, idempotentHint=true and openWorldHint=false, so the safety profile is covered. The description adds genuinely non-redundant context: the tool performs no browser action itself, and it explains why browser automation is required (the Connect API exists but there is no official MCP server). It does not say what happens if the user has no authenticated SysAid Cloud Browser session, which is the main practical failure mode.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The core behavior is front-loaded in the first sentence, which is good, but 'from ChatGPT, Claude or any AI agent' is marketing filler and the dated API footnote ('checked 23 Oct 2026') is verbose. The parenthetical '(screens, buttons, fields)' earns its place by describing the payload, while the REST API sentence could be compressed to a few words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a zero-parameter, no-output-schema tool, an agent needs to know that the return value is instructions rather than a result, and that a follow-up browser step is required — both are stated explicitly. The remaining gap is session/precondition handling and how the target tickets are resolved, which leaves a small ambiguity for execution.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool takes zero parameters and has 100% schema coverage, so the baseline is 4. The description does not need to explain inputs, and the absence of parameters is consistent with a tool that only returns procedural guidance — though it never clarifies how the relevant tickets are identified (presumably from conversation context).

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states the resource and action ('Merge tickets in the user's own SysAid account') and then immediately corrects what the tool actually does: it 'Returns how to do it in SysAid step by step (screens, buttons, fields) and opens nothing by itself.' That distinguishes it from siblings that mutate tickets (sysaid_update_ticket, sysaid_resolve_ticket). It falls short of a 5 because the name 'merge_tickets' still reads as an executor, and the clarification arrives one clause late.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives a clear operating sequence — call this to get the steps, then perform them with the cotlet_browser_* tools in the user's Cloud Browser. That is real when-to-use guidance. However, it never says when NOT to use it (e.g., when no browser session exists or when a dedicated mutation sibling suffices), so the exclusion side is only implied.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Try in Browser

Glama MCP Gateway

Add one secure layer between your agents and this server.

Resources