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SysAid MCP Server and API by Cotlet

Assign ticket in SysAid

sysaid_assign_ticket
Read-onlyIdempotent

Assign ticket in the user's own SysAid account from ChatGPT, Claude or any AI agent. Returns how to do it in SysAid step by step (screens, buttons, fields) and opens nothing by itself; then do it with the cotlet_browser_* tools in the user's SysAid Cloud Browser. SysAid's official API: SysAid has a full REST API, the Connect API, but no official MCP server (checked 23 Oct 2026).

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "sysaid_assign_ticket"
  }
}

Input Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A3.9/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, idempotentHint=true, destructiveHint=false and closed-world, and the description is consistent with them. It adds genuinely useful behavior beyond the annotations: the tool performs no action ('opens nothing by itself'), returns a procedure, and requires a separate browser session to actually assign. The API aside explains why the flow is browser-based rather than API-based.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The core message (returns steps, does nothing, then use browser tools) is front-loaded, but 'from ChatGPT, Claude or any AI agent' is filler and the API/no-MCP-server sentence, including the 'checked 23 Oct 2026' date, is tangential to invoking the tool. Slight internal tension between the imperative name-like opener and the passive reality.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a zero-parameter, non-mutating guidance tool with no output schema, the description covers what is returned (step-by-step screens, buttons, fields), what is not done (no action taken), and the next step. Missing only edge details such as what happens when the user has no open SysAid Cloud Browser session.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Zero parameters, so there are no input semantics to document and the schema is the whole contract. Baseline of 4 applies; the description adds nothing to compensate for because nothing needs compensating.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The second sentence gives a specific verb+resource: it returns step-by-step instructions (screens, buttons, fields) for assigning a ticket in SysAid and 'opens nothing by itself.' The leading 'Assign ticket' phrasing momentarily suggests an action tool, but the clarification immediately after resolves it. It distinguishes itself from the cotlet_browser_* family, though not from sibling sysaid_* tools like sysaid_update_ticket.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly states the workflow: call this first for the procedure, then execute it with the cotlet_browser_* tools in the user's SysAid Cloud Browser. That is clear when-to-use context and names the follow-up tools. It stops short of exclusions (e.g., when to use sysaid_update_ticket or sysaid_resolve_ticket instead), so not a 5.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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