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Help Scout MCP Server and API by Cotlet

Search conversations in Help Scout

help_scout_search_conversations
Read-onlyIdempotent

Search conversations in the user's own Help Scout account from ChatGPT, Claude or any AI agent. Returns how to do it in Help Scout step by step (screens, buttons, fields) and opens nothing by itself; then do it with the cotlet_browser_* tools in the user's Help Scout Cloud Browser. Help Scout's official API: Yes.

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "help_scout_search_conversations"
  }
}

Input Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A4.2/5.0
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnly/openWorld=false, but the description adds the decisive fact an agent cannot get from annotations: this tool does not execute the search, it only returns UI-level instructions (screens, buttons, fields) with no side effects. It also names the follow-up tool family required to actually complete the task. That is materially useful behavioral context beyond the structured fields.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences carry the full model: what it returns and what to do next. The trailing fragment 'Help Scout's official API: Yes.' is terse but adds a useful fact about API availability. Minor redundancy in listing LLM vendors ('ChatGPT, Claude or any AI agent'), which consumes space without decision value.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a zero-parameter, no-output-schema tool, the description covers the essentials: what it returns, that it has no side effects, and the follow-up path. It never explains the shape of the returned instructions (e.g., whether links or navigation targets are included), which is the main remaining gap for an agent planning the browser steps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool takes zero parameters, so the baseline is 4. The description correctly implies a no-input call by saying it 'opens nothing by itself' and requires no arguments.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description names the specific resource (Help Scout conversations) and then clarifies the actual behavior: it returns step-by-step instructions rather than performing the search. The opening sentence ('Search conversations in the user's own Help Scout account from ChatGPT, Claude or any AI agent') reads like a live search, but the second sentence resolves the ambiguity. An agent can tell what it gets back, though the lead phrasing is slightly misleading before the correction.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It gives explicit sequencing: call this, then perform the action with the cotlet_browser_* tools in the Cloud Browser. It also states the tool 'opens nothing by itself', which prevents an agent from assuming a side effect already occurred. What's missing is differentiation from app-guide-style siblings such as cotlet_app_guide, which likely serve a similar instructional role.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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