Skip to main content
Glama

Help Scout MCP Server and API by Cotlet

Reply to conversation in Help Scout

help_scout_reply_to_conversation
Read-onlyIdempotent

Reply to conversation in the user's own Help Scout account from ChatGPT, Claude or any AI agent. Returns how to do it in Help Scout step by step (screens, buttons, fields) and opens nothing by itself; then do it with the cotlet_browser_* tools in the user's Help Scout Cloud Browser. Help Scout's official API: Yes.

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "help_scout_reply_to_conversation"
  }
}

Input Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A3.8/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already mark this read-only, idempotent, non-destructive, and closed-world; the description reinforces this by stating it 'opens nothing by itself' and returns instructional content. That is exactly the behavioral note an agent needs to avoid assuming a write happened. The cryptic trailing 'Help Scout's official API: Yes' adds uncertainty rather than clarity.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The key behavior (returns instructions, performs nothing) is front-loaded, but the phrasing is clunky and the final sentence 'Help Scout's official API: Yes.' is ambiguous and does not earn its place. The parenthetical '(screens, buttons, fields)' is useful; the marketing-adjacent 'from ChatGPT, Claude or any AI agent' is not.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a zero-parameter, read-only guide-returning tool the description is reasonably complete about inputs, side effects, and next steps. It never explains how the target conversation is identified given there are no parameters (presumably from the active Cloud Browser session), which is a real gap for correct invocation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool takes zero parameters, so the baseline of 4 applies. The description does not need to explain argument semantics.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific target (replying to a Help Scout conversation) and, crucially, specifies that the tool returns step-by-step instructions rather than performing the action. This corrects an otherwise misleading name/title. It does not, however, explicitly distinguish itself from siblings like help_scout_add_note.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It gives clear sequencing guidance: call this to get the screens/buttons/fields, then execute with the cotlet_browser_* tools in the Cloud Browser. There is no explicit statement of when NOT to use this (e.g., when a direct API tool is preferable), which keeps it short of a 5.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Try in Browser

Glama MCP Gateway

Add one secure layer between your agents and this server.

Resources