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Help Scout MCP Server and API by Cotlet

Assign conversation in Help Scout

help_scout_assign_conversation
Read-onlyIdempotent

Assign conversation in the user's own Help Scout account from ChatGPT, Claude or any AI agent. Returns how to do it in Help Scout step by step (screens, buttons, fields) and opens nothing by itself; then do it with the cotlet_browser_* tools in the user's Help Scout Cloud Browser. Help Scout's official API: Yes.

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "help_scout_assign_conversation"
  }
}

Input Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A3.9/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, destructiveHint=false and openWorldHint=false, and the description reinforces this with "opens nothing by itself" — a concrete statement that the agent will not mutate anything by calling it. It also discloses what the call returns (screens, buttons, fields), which annotations cannot convey. It does not say whether the returned steps are static or account-specific, leaving one behavioral question open.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The purpose-then-workflow ordering is sound, but there is filler: "from ChatGPT, Claude or any AI agent" adds nothing for an agent, and the trailing fragment "Help Scout's official API: Yes." is syntactically awkward and tangential to a UI-guide tool. The core two clauses are efficient; the padding costs it.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no input schema and no output schema, the description carries the burden of explaining the return value, and it does so (step-by-step screens, buttons, fields) plus the follow-on execution path via cotlet_browser_* tools. That is enough for an agent to call and use the result correctly. What is missing is any note on what to do if the returned steps fail or the browser session is not available.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool takes zero parameters, so the baseline of 4 applies; there is no parameter meaning that the schema or description needs to supply. The description correctly implies a no-argument call, and nothing is left ambiguous about inputs.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States the resource and the user-facing goal ("Assign conversation in Help Scout") and explicitly clarifies that the tool returns a step-by-step guide rather than performing the assignment. The opening clause "Assign conversation in the user's own Help Scout account" momentarily reads as an action the tool performs, which the next clause then corrects, so the purpose is clear but not instantly so. It does not name or differentiate itself from a sibling like help_scout_tag_conversation, which likely has the same advisory shape.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Gives explicit sequencing: call this first to get steps, then execute them with the cotlet_browser_* tools in the user's Help Scout Cloud Browser. That is actionable when-to-use guidance tied to a named alternative tool family. There is no explicit when-not guidance (e.g., when to skip the guide and act directly), which keeps it below a 5.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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