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HappyFox MCP Server and API by Cotlet

Reply to ticket in HappyFox

happyfox_reply_to_ticket
Read-onlyIdempotent

Reply to ticket in the user's own HappyFox account from ChatGPT, Claude or any AI agent. Returns how to do it in HappyFox step by step (screens, buttons, fields) and opens nothing by itself; then do it with the cotlet_browser_* tools in the user's HappyFox Cloud Browser. HappyFox's official API: HappyFox has a full REST API (version 1.1) for tickets, contacts and assets, but no official MCP server for working tickets (checked 20 Oct 2026).

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "happyfox_reply_to_ticket"
  }
}

Input Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A3.9/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, idempotentHint=true, destructiveHint=false and openWorldHint=false, so the safety profile is known. The description still adds meaningful context beyond them: the tool touches nothing in the account, returns a concrete step-by-step walkthrough (screens, buttons, fields), and hands execution off to the browser tools. That is genuine added value rather than a restatement of annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The key behavior (returns steps, does nothing itself, then use cotlet_browser_*) is front-loaded and useful, but the opening clause about ChatGPT, Claude or any AI agent is puffery, and the trailing paragraph about HappyFox's REST API version is background justification rather than operational guidance. It could be shortened without losing decision-relevant information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no input parameters and no output schema, the description covers what is needed: what it returns (a step-by-step guide), that it is non-mutating, and which tools to call next. The only gap is the absence of a one-line statement on when a direct HappyFox sibling would be the better choice.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool takes zero parameters, so the baseline of 4 applies. The description does not need to explain any inputs, and it correctly does not pretend to accept ticket IDs or reply text, which the empty schema confirms.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb and resource and immediately clarifies the actual behavior: it "Returns how to do it in HappyFox step by step (screens, buttons, fields) and opens nothing by itself." That resolves the ambiguity between the name (which sounds like a mutation) and a read-only guide tool. It does not, however, distinguish against similar HappyFox siblings such as happyfox_add_private_note, which could also serve as a reply path.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It gives clear downstream guidance: this tool only produces instructions, and the actual reply is performed via "cotlet_browser_* tools in the user's HappyFox Cloud Browser." It also explains why (no official MCP server for HappyFox tickets). It lacks an explicit exclusion clause saying when not to use it versus the HappyFox siblings that may perform writes directly.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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