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HaloPSA MCP Server and API by Cotlet

Update ticket in HaloPSA

halopsa_update_ticket
Read-onlyIdempotent

Update ticket in the user's own HaloPSA account from ChatGPT, Claude or any AI agent. Returns how to do it in HaloPSA step by step (screens, buttons, fields) and opens nothing by itself; then do it with the cotlet_browser_* tools in the user's HaloPSA Cloud Browser. HaloPSA's official API: HaloPSA has a REST API and its own MCP endpoint (checked 5 Nov 2026).

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "halopsa_update_ticket"
  }
}

Input Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A3.7/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The annotations already declare readOnlyHint=true, destructiveHint=false and idempotentHint=true, and the description is consistent with them ('opens nothing by itself'). It adds the useful fact that the return value is procedural guidance rather than data, but says nothing further about what the guidance contains, its length, or what happens if the user's account lacks the ticket.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The core instruction (returns steps, then use the browser tools) is stated early, but the opening clause about ChatGPT, Claude or any AI agent is marketing filler and the trailing note about HaloPSA's REST API and MCP endpoint is tangential to invoking this tool. Two of four sentences do not help an agent decide or act.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a zero-parameter, non-destructive guidance tool with no output schema, the definition covers what it returns and which tool family completes the task. What is missing is the boundary against adjacent guidance tools like cotlet_app_guide and any precondition on the user's HaloPSA session.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool has zero parameters and the schema is empty with additionalProperties false, so there is no parameter meaning for the description to add. Baseline 4 applies; nothing is obscured, though the description could note that the ticket to update is identified in the browser step rather than via arguments.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific resource (a HaloPSA ticket update) and clarifies that the tool itself only returns step-by-step UI instructions rather than performing the change. That resolves the misleading name 'update_ticket', though the phrasing is roundabout and the actual deliverable (a how-to, not an action) is buried mid-sentence.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It explicitly says to call this first and then carry out the update with the cotlet_browser_* tools in the HaloPSA Cloud Browser, which is concrete follow-up routing. It does not distinguish this from other HaloPSA write paths such as halopsa_add_private_note or say when a ticket update should be declined, so exclusions are absent.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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