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HaloPSA MCP Server and API by Cotlet

List tickets in HaloPSA

halopsa_list_tickets
Read-onlyIdempotent

List tickets in the user's own HaloPSA account from ChatGPT, Claude or any AI agent. Returns how to do it in HaloPSA step by step (screens, buttons, fields) and opens nothing by itself; then do it with the cotlet_browser_* tools in the user's HaloPSA Cloud Browser. HaloPSA's official API: HaloPSA has a REST API and its own MCP endpoint (checked 5 Nov 2026).

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "halopsa_list_tickets"
  }
}

Input Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A3.5/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, idempotentHint=true and destructiveHint=false, so the safety profile is covered. The description adds real value beyond that by disclosing that the tool "opens nothing by itself" and instead returns instructional content (screens, buttons, fields) that must then be executed through browser tools. The dated official-API remark is unverified noise rather than behavioral disclosure, which keeps this from a 5.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The first two sentences carry the load efficiently, but the final sentence about HaloPSA's official API and a "checked 5 Nov 2026" timestamp neither routes the agent nor describes behavior, and it invites confusion about whether this tool calls the API. The most decision-relevant fact, that this returns a guide rather than data, sits in the middle of sentence two.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no parameters and no output schema, the description only needs to explain what comes back and what to do next, which it does: a step-by-step guide that the browser tools then execute. The one gap is that it does not say when the returned guide will be sufficient versus when the agent should pivot to another ticket-related sibling.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool takes zero parameters with a fully closed schema, so there is nothing for the description to clarify. Baseline 4 applies; the description neither helps nor harms parameter understanding.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose3/5

Does the description clearly state what the tool does and how it differs from similar tools?

The opening verb promises a data operation ("List tickets"), but the second sentence reveals the tool actually returns step-by-step instructions and performs nothing itself. The real function is stated, but only after a misleading lead that an agent could stop reading at. It does distinguish the verb from siblings like halopsa_create_ticket or halopsa_update_ticket, though the guidance-versus-action distinction is what needed front-loading.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It does prescribe the follow-up: "then do it with the cotlet_browser_* tools in the user's HaloPSA Cloud Browser", which is genuine workflow guidance. However, there is no when-not guidance, no mention of when a direct API/sibling route would be preferable, and the trailing note that HaloPSA "has a REST API and its own MCP endpoint" raises an alternative path without saying whether to use it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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