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HaloPSA MCP Server and API by Cotlet

Create ticket in HaloPSA

halopsa_create_ticket
Read-onlyIdempotent

Create ticket in the user's own HaloPSA account from ChatGPT, Claude or any AI agent. Returns how to do it in HaloPSA step by step (screens, buttons, fields) and opens nothing by itself; then do it with the cotlet_browser_* tools in the user's HaloPSA Cloud Browser. HaloPSA's official API: HaloPSA has a REST API and its own MCP endpoint (checked 5 Nov 2026).

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "halopsa_create_ticket"
  }
}

Input Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A3.7/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, destructiveHint=false and openWorldHint=false, so the safety profile is covered; the description usefully extends this by promising the call opens nothing, navigates nothing, and returns procedural steps instead of mutating state. It also states whose account the steps apply to (the user's own). The trailing sentence about HaloPSA's REST API and MCP endpoint adds no behavior an agent can act on.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The core behavior and the browser follow-up are front-loaded and earn their place, but the final sentence about HaloPSA's official API and its "own MCP endpoint (checked 5 Nov 2026)" is filler that does not change how the agent calls the tool. The date stamp in particular reads as noise rather than decision-relevant detail.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no parameters and no output schema, the description's burden is modest, and it does say what comes back (step-by-step screens, buttons, fields) and what to do next. An agent has enough to decide to call it and to plan the follow-up browser actions. It does not describe the granularity or format of the returned steps, which is the one remaining gap.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool takes zero parameters, so by the rubric this is the baseline 4. Nothing in the description needs to explain inputs, and none of the text purports to describe an argument shape that does not exist.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose3/5

Does the description clearly state what the tool does and how it differs from similar tools?

The name and first clause say "Create ticket", but the very next sentence reverses course: it "Returns how to do it in HaloPSA step by step (screens, buttons, fields) and opens nothing by itself." The actual behavior (an instructions-returning guide tool) is stated specifically, but stating it in opposition to the tool's own name forces the agent to reconcile a contradiction before selecting it.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It gives an explicit sequence: call this first to get the steps, then execute them with the cotlet_browser_* tools in the user's HaloPSA Cloud Browser. That is concrete routing guidance that names the follow-on tool family. It stops short of saying when not to use it (e.g. versus halopsa_update_ticket or halopsa_list_tickets).

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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