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HaloPSA MCP Server and API by Cotlet

Open the browser

cotlet_browser_open
Read-only

Starts the user's Cloud Browser (a real Chrome on Cotlet, where the user is signed in to their sites) and opens url. Call it first. The URL goes to the site's open tab, else to a new tab, so the user's own tabs stay. Answers the page after it: the elements and text in view, with the same numbers. In HaloPSA it serves these actions: List tickets, Create ticket, Update ticket, Add private note, Reply to user, Log time, Search knowledge base, Look up client, Run report.

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "cotlet_browser_open"
  }
}

Input Schema

NameRequiredDescriptionDefault
appNoLeave it out: the step runs in the user's web browser. Only when cotlet_app_guide names an app's own Cloud Browser, that app's slug, e.g. milanote.
urlNoA public http or https address, e.g. https://example.com.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A3.9/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already flag readOnlyHint=true, openWorldHint=true, and destructiveHint=false, so the description need not cover safety. It adds real behavioral context beyond them: the browser is the user's real signed-in Chrome, existing tabs are reused rather than replaced, and the call answers with the page's elements and text in view. Minor tension exists between 'opens the URL in the site's open tab' and idempotentHint=false, but this reads as tab-selection logic rather than a contradiction.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The essential information (start browser, open url, call first, tab behavior, returns the page) is front-loaded in the first three sentences. The trailing HaloPSA action list is tangential to opening a browser and dilutes focus, though it may serve as domain context.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

There is no output schema, and the description compensates by describing the returned page view with its element numbering. With zero required parameters and full schema coverage, the main remaining gap is failure/session-lifecycle behavior (e.g. what happens if the browser cannot start).

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so both `url` and `app` are already documented in the schema, including the pattern and the guidance to omit `app`. The description reinforces that `url` is the address opened and adds the tab-routing behavior, but adds no format or validation detail beyond the schema. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a concrete verb and resource: starts the user's Cloud Browser (a real Chrome where the user is signed in) and opens `url`. The 'Call it first' line clarifies its ordering role among the browser_* siblings. It does not, however, distinguish itself from the adjacent `cotlet_browser_navigate` sibling, which an agent could plausibly confuse it with.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

'Call it first' is explicit sequencing guidance, and the description explains the tab-selection rule (site's open tab, else new tab) so the user's own tabs are preserved. It stops short of stating exclusions, e.g. whether to call it again when a browser session already exists, or when to prefer navigate/tabs instead.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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