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Freshchat MCP Server and API by Cotlet

Resolve conversation with label in Freshchat

freshchat_resolve_conversation_with_label
Read-onlyIdempotent

Resolve conversation with label in the user's own Freshchat account from ChatGPT, Claude or any AI agent. Returns how to do it in Freshchat step by step (screens, buttons, fields) and opens nothing by itself; then do it with the cotlet_browser_* tools in the user's Freshchat Cloud Browser. Freshchat's official API: Freshchat has a REST API (v2) but no official MCP server (checked 22 Oct 2026).

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "freshchat_resolve_conversation_with_label"
  }
}

Input Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A3.8/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The critical trait beyond annotations is disclosed: this returns instructions (screens, buttons, fields) and performs no action, which is consistent with readOnlyHint=true and destructiveHint=false. It adds no detail on prerequisites such as the user being signed in, or on what the returned steps contain when the label is ambiguous.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The key behavior ('returns how to do it step by step, opens nothing') is present but sits after a marketing-style clause about ChatGPT, Claude and other agents. The trailing REST API / no-official-MCP note is background trivia rather than invocation guidance, and the date reference reads oddly.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a zero-parameter, no-output-schema tool it covers the essentials: what is returned and what to do next. It leaves open how the label is specified and what happens if the label or conversation cannot be found, which matters for an agent planning the browser follow-up.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

There are zero parameters, so the baseline is 4. The description does not need to explain inputs, though it also does not clarify how the 'with label' target is determined when nothing is passed.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

Names a specific verb and resource ('resolve conversation with label') and immediately clarifies the real deliverable: step-by-step guidance returned as text, not an action. It never names a sibling freshchat_* tool, so differentiation from e.g. freshchat_assign_conversation must be inferred.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Gives an explicit workflow: call this to get the steps, then execute them with the cotlet_browser_* tools, and states it 'opens nothing by itself'. It does not say when to skip this tool or how it relates to sibling freshchat tools that mutate conversations.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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