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Freshchat MCP Server and API by Cotlet

List conversations in Freshchat

freshchat_list_conversations
Read-onlyIdempotent

List conversations in the user's own Freshchat account from ChatGPT, Claude or any AI agent. Returns how to do it in Freshchat step by step (screens, buttons, fields) and opens nothing by itself; then do it with the cotlet_browser_* tools in the user's Freshchat Cloud Browser. Freshchat's official API: Freshchat has a REST API (v2) but no official MCP server (checked 22 Oct 2026).

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "freshchat_list_conversations"
  }
}

Input Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A3.9/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint and destructiveHint=false, so safety is covered. The description adds genuinely non-obvious behavior beyond that: the tool returns guidance rather than data, performs no side effects or navigation, assumes a Freshchat Cloud Browser in the user's account, and motivates the browser route by noting Freshchat has a REST v2 API but no official MCP server. It doesn't disclose output format (text/markdown) or guide variability, keeping it below 5.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Purpose is front-loaded, but the opening is padded with audience boilerplate ('from ChatGPT, Claude or any AI agent') and the phrase 'Returns how to do it in Freshchat step by step' is awkwardly referent-less. The closing sentence about the REST API and a checked date is background rationale rather than actionable instruction.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no parameters, no output schema, and annotations carrying the safety profile, the description supplies what an agent actually needs: what comes back (a guide), that nothing is executed, and which tool family to use next. Only the response format and whether the guide is task-tailored remain unstated.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema is an empty object with zero parameters, so there is nothing for the description to disambiguate. Baseline for a 0-parameter tool is 4, and nothing here misleads about inputs.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a concrete resource (Freshchat conversations) and, critically, reframes the verb: it returns step-by-step instructions for doing the listing in Freshchat rather than the conversation data itself. That reframing distinguishes it from the actual browsing tools, which it names as the follow-on (cotlet_browser_*). It stops short of differentiating itself from sibling Freshchat tools such as freshchat_read_conversation, so a 4 rather than a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It gives clear workflow context: call this to get the screens/buttons/fields, then execute with the cotlet_browser_* tools in the user's Cloud Browser, and notes it 'opens nothing by itself'. What's missing is any explicit exclusion, e.g. when to use this versus cotlet_app_guide or the direct freshchat_* data tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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