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FreeScout MCP Server and API by Cotlet

Assign conversation in FreeScout

freescout_assign_conversation
Read-onlyIdempotent

Assign conversation in the user's own FreeScout account from ChatGPT, Claude or any AI agent. Returns how to do it in FreeScout step by step (screens, buttons, fields) and opens nothing by itself; then do it with the cotlet_browser_* tools in the user's FreeScout Cloud Browser. FreeScout's official API: FreeScout has a REST API, but only through its paid API & Webhooks module, and it has no official MCP server (checked 23 Oct 2026).

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "freescout_assign_conversation"
  }
}

Input Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A3.9/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Beyond the readOnly/non-destructive/idempotent annotations, it explicitly says the tool 'opens nothing by itself', confirming no side effects are caused by the call. It also explains that FreeScout's REST API requires a paid module and no official MCP server exists, which justifies why browser automation is needed — genuinely useful context the annotations cannot convey.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The core behavior is front-loaded in the first sentence, which is good. However, 'from ChatGPT, Claude or any AI agent' is filler, and the trailing note about FreeScout's API/Webhooks module and MCP server availability, while justifying the workflow, consumes significant space without helping an agent call the tool.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, the description carries the burden of describing the return, and it does so concretely (screens, buttons, fields, step by step). It also explains the follow-on mechanism via browser tools, which is what an agent needs to complete the task; only the relationship to other FreeScout guide-style siblings is left open.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool takes zero parameters, so there is nothing for the description to disambiguate; the baseline for a no-parameter schema applies. The description implicitly makes clear no conversation identifier is needed because it returns generic instructions rather than acting on a specific record.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description names the action (assign a conversation) and immediately clarifies the actual output: step-by-step instructions with screens, buttons, and fields, done in the user's own FreeScout account. It also distinguishes itself from the browser tools that perform the action ('opens nothing by itself'). It stops short of naming the freescout_* siblings, so differentiation is only partial.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It gives a clear two-step workflow: call this to get the procedure, then execute it with the cotlet_browser_* tools in the Cloud Browser. It does not state when NOT to use it or how it relates to sibling freescout_* tools like move_conversation or change_status, which an agent choosing among similar-sounding tools would want.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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