Skip to main content
Glama

eDesk MCP Server and API by Cotlet

Reply to ticket in eDesk

edesk_reply_to_ticket
Read-onlyIdempotent

Reply to ticket in the user's own eDesk account from ChatGPT, Claude or any AI agent. Returns how to do it in eDesk step by step (screens, buttons, fields) and opens nothing by itself; then do it with the cotlet_browser_* tools in the user's eDesk Cloud Browser. eDesk's official API: eDesk has a full REST API but no MCP server (checked 20 Oct 2026).

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "edesk_reply_to_ticket"
  }
}

Input Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A3.7/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The readOnlyHint=true and destructiveHint=false annotations already tell the agent this is a safe non-mutating call, and the description usefully confirms it with 'opens nothing by itself' plus the fact that it returns procedural instructions. It also explains why the browser route exists (eDesk has a REST API but no MCP server). Beyond that it says nothing about how the instruction content is shaped or how large it is, so the value added over the annotations is modest.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The core workflow is front-loaded and stated in two tight clauses. The closing API note is written as a dangling fragment ('eDesk's official API: eDesk has a full REST API but no MCP server (checked 20 Oct 2026)') and is somewhat tangential, adding bulk without changing how the agent calls the tool.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a zero-parameter, no-output-schema tool, the description covers what an agent needs: what comes back (step-by-step screens, buttons, fields), that nothing is executed, and which tools to use next. The only real gap is the precondition of an active eDesk Cloud Browser session, which is left implicit.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool takes zero parameters, so the baseline is 4 and there is no parameter meaning the description could or should add. The description correctly implies the reply content is supplied later through the cotlet_browser_* tools rather than as an argument here, which prevents a false expectation of a message parameter.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description names a specific verb and resource (reply to a ticket in eDesk) and then clarifies an important nuance: it does not perform the reply, it returns step-by-step instructions for doing it. That reframing distinguishes it from what the name implies. It does not, however, differentiate itself from the other edesk_* siblings such as edesk_add_internal_note or edesk_assign_owner_and_add_tags, which are presumably the same guide-style tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It gives a clear two-step usage path: call this to get the screens/buttons/fields, then execute with the cotlet_browser_* tools in the eDesk Cloud Browser. That names the alternative tool family and the condition that selects it. It stops short of stating exclusions or prerequisites, such as whether an eDesk Cloud Browser session must already be open.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Try in Browser

Glama MCP Gateway

Add one secure layer between your agents and this server.

Resources