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eDesk MCP Server and API by Cotlet

List tickets in eDesk

edesk_list_tickets
Read-onlyIdempotent

List tickets in the user's own eDesk account from ChatGPT, Claude or any AI agent. Returns how to do it in eDesk step by step (screens, buttons, fields) and opens nothing by itself; then do it with the cotlet_browser_* tools in the user's eDesk Cloud Browser. eDesk's official API: eDesk has a full REST API but no MCP server (checked 20 Oct 2026).

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "edesk_list_tickets"
  }
}

Input Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A3.7/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Beyond the readOnlyHint/idempotent annotations it discloses two things annotations cannot: that the call performs no action itself ("opens nothing by itself") and that the output is a step-by-step screen/button/field walkthrough rather than data. That is exactly the context an agent needs before committing to a browser flow, though the sentence is awkwardly constructed.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three sentences, each carrying distinct information: what it returns, that it has no side effects, and what to do next. The trailing note about eDesk's REST API is borderline extraneous, but it is short and justifies why a browser handoff is needed at all.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, the description carries the burden of describing returns and does so ("screens, buttons, fields"). Combined with the no-side-effects statement and the browser handoff, an agent has enough to call it and act on the result; only the exact output format remains unstated.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

There are zero parameters, so schema coverage is trivially complete and nothing needs explaining. The description correctly spends no words on parameters and instead covers return shape, which is the right tradeoff.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose3/5

Does the description clearly state what the tool does and how it differs from similar tools?

The opening says it will "List tickets in the user's own eDesk account", but the next clause says it "Returns how to do it in eDesk step by step ... and opens nothing by itself" – i.e. it returns instructions, not tickets. The verb/resource pair the name promises is contradicted by the actual behavior, so an agent must read carefully to know it gets a guide, not a list. It does at least distinguish itself by naming the cotlet_browser_* tools as the follow-on.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It states the follow-on path ("then do it with the cotlet_browser_* tools in the user's eDesk Cloud Browser"), which is genuine usage guidance. It gives no when-not-to-use conditions and does not distinguish this from sibling eDesk tools such as edesk_list_templates, which a listing-oriented agent could easily confuse with it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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