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Update service ticket status

update_service_ticket_status
Destructive

Moves a service ticket to scheduled, en route, checked in, completed, closed and so on.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
statusYes
service_ticket_idYesservice_ticket_id from list_service_tickets.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

C2.8/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare destructiveHint=true, idempotentHint=false and openWorldHint=true, but the description adds nothing to that profile: it doesn't say whether transitions are validated, what happens to the prior status, or whether canceled/closed are terminal. The description restates the annotation-level effect without adding behavioral context.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single short sentence that is front-loaded, but the trailing 'and so on' is filler and costs more clarity than it saves in length.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a two-parameter status mutation with a complete enum in the schema, the description covers the core action. Gaps remain around transition validity and return behavior, but with no output schema and a self-documenting enum, the missing pieces are modest.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 50% (only service_ticket_id is documented, pointing at list_service_tickets). The description's partial enumeration omits unscheduled, requires_followup and canceled, making it less complete than the schema enum, and adds nothing about the id parameter.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb ('moves') and resource ('a service ticket') plus the dimension being changed (status), so an agent can tell what it does. It does not differentiate from the sibling update_work_order_status, and the open-ended 'and so on' weakens the scope statement.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no guidance on when to use this versus list_service_tickets/get_service_ticket to resolve a ticket, or versus update_work_order_status for the parallel workflow. Only implicit usage is conveyed by the verb.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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