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List service tickets

list_service_tickets
Read-onlyIdempotent

Service tickets with customer, status, service date and time and technicians.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
limitNo
cursorNonext_cursor from the previous call.
searchNoWords to look for.
project_idNoOnly this project's records.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

C2.7/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, destructiveHint=false, and openWorldHint=false, so the safety profile is fully covered. The description adds the returned field set (customer, status, service date/time, technicians), which is useful because there is no output schema, but says nothing about ordering, pagination, or result volume.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single short fragment with no waste, but it is an under-specified noun phrase rather than a front-loaded statement of action. Brevity here reflects omission rather than efficiency.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a paginated list tool with four parameters and no output schema, the description should explain pagination (limit/cursor) and filtering behavior. It only enumerates fields, so an agent must read the schema to learn how to page or filter.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 75% (cursor, search, project_id documented; limit undocumented), so the schema does most of the work. The description contributes nothing about what 'search' matches or how project_id scopes results, leaving it at baseline.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose3/5

Does the description clearly state what the tool does and how it differs from similar tools?

The phrase 'Service tickets with customer, status, service date and time and technicians' identifies the resource and hints at returned fields, but contains no verb and never distinguishes this listing tool from get_service_ticket, create_service_ticket, or list_work_orders. Purpose is only inferable from the tool name.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this versus get_service_ticket for a single record, or versus other list_* siblings. Nothing about filters, pagination workflow, or prerequisites is offered.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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